Thank you for shopping with Scentre Mastzha!
Our customer service team is available 24/7 and is dedicated to providing exceptional support. If you have any questions or concerns, please don’t hesitate to reach out. We strive to respond to all inquiries within 12 hours!
Delivery Time & Shipping Fee
The estimated delivery time for our orders will depend on your location. While we work closely with our logistics partners to provide accurate delivery information, delivery times are estimates only and cannot be guaranteed. Upon shipment, you will receive a tracking number to monitor your order’s progress.
| Handling Time | Transit Time | Costs | Fulfill | |
| Standard Delivery (US) | 1-3 business days | 16-18 business days | €5.99 | Monday – Friday |
| Fast Delivery (US) | 1-2 business days | 8-10 business days | €22.50 | Monday – Friday |
| Standard Delivery (Germany, Australia, Canada, UK) | 1-3 business days | 16-18 business days | €5.99 | Monday – Friday |
| Express Delivery (Germany, Australia, Canada, UK) | 1-2 business days | 8-10 business days | €27.00 | Monday – Friday |
Note:
- Orders cut-off time (GMT-05:00) Eastern Standard Time (New York) and will be processed on the next business day.
- Delivery Time = Handling Time + Transit Time
- Once your order is ready to ship, we’ll send a tracking link to your email. If you don’t see the tracking link, please check your spam folder.
- For personalized orders or those requiring modifications, please allow additional time for customization.
- We do not ship to APO/FPO addresses.
Order Tracking
Once you receive an order confirmation email, please allow 1-3 days for processing. You will then receive an email notification with your tracking information.
If your order has exceeded the estimated delivery date, please contact us for assistance.
Incorrect Address
Ensure your shipping address is accurate to avoid delays. A re-shipping fee will apply for incorrect address returns.